Refund & Cancellation Policy

At NK Broadband, we strive to provide reliable broadband services and customer satisfaction. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations may be processed.

1. New Connection Cancellation

Customers may request cancellation of a new broadband connection before installation is completed. Refund eligibility will be subject to verification of the installation status and applicable charges.

2. Installation Charges

Installation charges, activation charges, and material costs (if any) are generally non-refundable once installation work has commenced or been completed.

3. Subscription Payments

Broadband plan subscription charges paid for an active service are non-refundable after service activation. Customers are advised to review plan details before making payment.

4. Service Unavailability

If NK Broadband is unable to provide service due to technical feasibility issues before activation, eligible payments may be refunded after deducting any applicable processing or installation expenses.

5. OTT Services

OTT subscriptions, digital content services, and third-party platform activations included with broadband plans are non-refundable once activated.

6. Refund Processing Time

Approved refunds will be processed within 5 to 7 business days through the original payment method wherever possible. Actual credit timelines may depend on the customer's bank or payment provider.

7. Cancellation Requests

Customers wishing to discontinue services may contact our support team. Service cancellation does not automatically qualify for a refund of unused subscription periods.

8. Contact for Refunds

For refund or cancellation requests, customers may contact us using the details below:

NK Broadband
Plot No. 355, Venkata Sai Residency,
Sai Bhagawan Colony, Beeramguda,
Telangana, India.

Phone: +91 99485 55667
Alternate Phone: +91 98852 29656
Email: nkbroadbandnet@gmail.com

Last Updated: July 2026